Shipping Policy

Answers for our most frequent shipping questions

Where do you ship to?

We ship to anywhere in the US, including US territories. We do not offer international shipping right now but hope to someday soon! 

How much is shipping? What are my options?

Orders over $65 and subscription orders ship FREE!

Orders under $65 will see a $7 flat rate at checkout.



We also offer 2-Day Express Shipping for $25, except for subscription orders.

How long until my order ships?

Upon receiving your order, our shipping turnaround is 24 to 48 hours. We ship orders Monday through Friday excluding major holidays.

Where do you ship from?

・Most online orders will ship from our fulfillment centers in California and New Jersey.

・Some special items and orders may be shipped out of our headquarters in New York.

・In some cases, your order may be split shipped. We will contact you with tracking information for both shipments. 

How long until I get my order?

Here’s what to expect once you place your order:

Order Processing Time: All orders are processed within 24–48 hours (excluding weekends and holidays). Once your order is packed and ready to go, you’ll receive a shipping confirmation with tracking information.

Standard Shipping
Average transit time: 4 business days
Total delivery time: 5–6 business days (including processing)


2-Day Express Shipping
Average transit time: 2 business days
Total delivery time: 3–4 business days (including processing)

Please note that shipping timelines may vary slightly depending on your location and during high-volume periods (like holidays). We always aim to get your order out as quickly as possible!

Where is my tracking number?

When your order was shipped a shipping confirmation was sent to the email address provided at checkout. This email contains a link to your carrier tracking. Please check your Spam folder. If you still did not receive this email, contact us at hello@matchaful.com

How do I change my shipping address?

We ship to the address provided at checkout. Please make sure your address is correct before placing your order. Once your order has processed we cannot update your shipping address.

My order is still “in transit.” What’s going on?

Your order is on the way—thanks for your patience! Tracking updates will continue as your package moves through the delivery network. Once it arrives at your local facility and is out for delivery, you'll see more detailed scans. It's normal to see the same update multiple times or across several days while your order is being processed or transferred between locations.

I received a delivery notification but I haven’t received my order. What should I do?

Please check all potential delivery locations at your address.

Your carrier may have placed it in a secure location out of view of the street. 

・Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package.

・Check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or weather. 


Also note that notifications do not always sync perfectly with actual order status. Your order may be delivered 24 hours or more since you received the delivery notification. 


USPS Orders:

・Your local post office will be the best resource in tracking down a package.

・If it has been over 24 hours from the ‘delivered’ status, to save time a service request may be sent by email to your local Post Office facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.

・You can also call USPS Customer Service at 1 (800) 275-8777. 


UPS Orders: 

・Shipments that don’t require a signature can be left in a safe place at the driver’s discretion.

・Note that drivers may also use plastic bags to protect your package from the weather.

・If you still cannot locate the package, please contact us so that we can initiate a trace process with UPS. 

Matchaful is not liable for any loss of goods by any shipping carriers during the process of delivery to you and your shipping address. In some cases, Matchaful may issue a refund at its own discretion. In these cases, the refund will be applied via your original payment method, within a reasonable amount of time.

If you purchased Package Protection at checkout, go to https://www.matchaful.com/apps/redo/account/login to easily file a claim.